Have a Question About Assist?

Find answers to commonly asked questions about Assist below. Don’t see your question? Reach out to our Customer Engagement Team with any question big or small.

How do I open my own clinic?

There are many ways to approach the process of opening your own clinic. We recommend you start by downloading our clinic ownership checklist to see if you're prepared to start. Then the process usually involves:

  1. Complete a clinic business plan; we have a free downloadable template here
  2. Secure financing
  3. Look at clinics for sale or scout a location
  4. Source office, clinic supplies, and equipment
  5. Hire and train staff
  6. Create a website, list your clinic in online directories
  7. Market your services to the surrounding community

With the Assist Clinic Partnership program, many of these steps are taken care of by expert InnoCare teams. If you're considering opening a new clinic, get in touch.

Who is responsible for billing my patients?

We handle the billing for motor vehicle accident (MVA) patients including any extended health benefits coverage they may have, as well as any workers compensation claims. Your team will be responsible for billing patients that use extended health benefits; this is made simple and effortless with InnoCare Software’s direct insurance billing integrations. Learn more about InnoCare Software >

What administrative support does InnoCare provide me as a business owner?

As an Assist partner, we provide you with extended health benefits administration, IT support, as well as InnoCare Software and Charting+ training for all current employees and new hires.

How many InnoCare Software and Charting+ licenses do I get with Assist?

Unlimited, you get an unlimited number of InnoCare Software and Charting+ licenses for providers practicing out of your location.

How does Connect Call Answering work with my current front desk staff? When will the call centre answer my calls?

With Assist, you are given unique call routing for your phone number. New patient calls are sent to the Connect call centre where our agents are trained to help new patients and book them into your schedule. Existing patient calls can be forwarded through to your clinic where patients can speak to your front desk team if you wish.

Why should I choose to partner with InnoCare?

One of the greatest advantages of partnering with us is our proven business model that addresses every aspect of clinic growth. Many of our clients see a 10% to 30% growth in revenue in as little as 12-months. That’s because we’re able to not only lower their operating costs but also increase their patient caseload at the same time.

Why should I invest in the outpatient rehabilitation business, physiotherapy business, or a physiotherapy practice in Canada? Is this a promising investment in the next 5 to 10 years?

Projections show that over the next five years, outpatient physical therapy clinic industry revenue is forecast to increase at an annualized rate of 2.4% to $3.1 billion in 2021. This is due to an increased demand for services from an aging population and growth in disposable income. The latest results from Statistics Canada support this forecast, showing that people aged 65+ is the fastest-growing age group and they’re living longer than ever. Hinting at a growing and steady need for therapy to manage chronic conditions many provinces are increasing their healthcare expenditure to address this growing need while also expanding the scope of care physiotherapists can provide. All of these elements signal the continued stability of the market as well as increased growth.

How does joining the Assist Partnership Program get my clinic more patients?

You get more patients to grow your caseload from several sources when you join the Assist program. Patient referrals come from our corporate partners, insurance partners, paid advertising, clinic directory listings, doctor marketing, our Canadian-based call centre, and organically through our patient-facing websites.

Can I own or operate more than one Assist Partnership clinic location?

Yes, there’s no limit on how many clinics you can have in the Assist Clinic Partnership Program. However, we do ensure that each clinic meets specific location requirements.

Do I need to be a clinician to partner with InnoCare?

No, you do not need to be a clinician to partner with us. However, our Assist Clinic Partnership Program is best suited for outpatient rehabilitation clinics. We typically partner with physiotherapy clinics, massage therapy clinics, acupuncture clinics, and chiropractic clinics.

Can you own a physical therapy practice without being a physiotherapist (PT)?

Yes, in many provinces you do not have to be a clinician to own a clinic. We have experience and business support to help you succeed.

How active do I need to be in the day-to-day operations of my clinic?

It all depends on how you’ve structured your clinic. Assist will help make your clinic less owner dependant by taking care of administration, marketing, and patient generation. If you’re a treating clinician, you can then use that time to see more patients or focus your efforts elsewhere. Many of our Assist partners take the extra time and devote it to opening second and third clinic locations.

What is the difference between joining the Boost Preferred Provider Network and becoming an Assist Partner?

Boost is for clinic owners that are happy taking care of all their daily operations but want a constant source for new patients. While the Assist Clinic Partnership Program is for clinic owners that still want that consistent referral source but are also looking to reduce their operating costs and administrative burden.

Do you have physiotherapy, massage therapy, chiropractic or other physical rehabilitation clinics for sale?

At this time we do not buy or sell clinics. But if you’re considering purchasing a clinic and think Assist might be right for you, please get in touch we’re happy to help any way we can.

Where are InnoCare's Assist Partnership Program clinic's typically located?

Assist network clinic are typically located in cities or towns with a population greater than 40,000 people.

I’d like to open an acupuncture franchise, what support can InnoCare offer?

Franchise opportunities with our sister company pt Health are typically for interdisciplinary clinics. Click here to learn more about pt Health franchises.

How do I open a new Assist Partnership clinic?

Opening a clinic is different for everyone, our Clinic Consultants can help you with every aspect of opening a new allied health clinic. From clinic location scouting, help with business planning, equipment sourcing, hiring, training, and so much more, Get in touch.

I’m a new physiotherapy grad, is opening a new physiotherapy business right for me?

Determining if you're well suited to owning a clinic can be a challenge, so we’ve created this handy checklist to help. If you’re unsure what’s involved with owning or opening a clinic, you might want to watch our webinar “Cost vs. Reward: Should I Open my own Clinic?” we go over every aspect of clinic ownership with an actual clinic owner.

What are the benefits of owning my own physiotherapy business?

We discuss a lot of the benefits in our webinar “Cost vs. Reward: Should I Open my own Clinic,” but advantages include, increased freedom, a better work/life balance, and increased income to name just a few.

Have a question?

Have a question about the Assist Clinic Partnership Program or want a no-obligation presentation? Get in touch with our expert Clinic Consultants.

Call: 1-855-844-4482