photograph of a computer showing an email appointment reminder for a physiotherapy clinic
October 11, 2018 | Article

The Benefits of InnoCare Software’s e-Reminders

Have you ever looked at your cancellation rate and wondered what to do about it? Research shows that effectively targeting your cancellations and no-shows can drop the cancellation rate from over 10% to less than 2% in a matter of a couple of weeks. The number one reason that patients…
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photograph of a percentage symbol
October 11, 2018 | Article

How to Track Your Cancellation Rate

A cancellation rate is the percentage of patients that cancel their appointment outside of the set cancellation-time-frame or patients that just plain don’t show up for their appointment. It’s the reason that your full schedule can feel so empty some days. And it’s incredibly important to track so that you…
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Photograph of a datebook with many appointments crossed out
October 9, 2018 | Article

How to Implement a Cancellation Policy

When running your practice, it can be daunting to decide how to implement a cancellation policy. Cancellation policies can be seen by patients as a money-grab for a missed appointment, leaving them bitter about the charge, or they can refuse to pay, leaving a small balance that you then have…
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Photograph of a physiotherapist holding a debit machine to receive payment from a patient
October 3, 2018 | Article

8 Tips for Discussing Payment with Patients

There are a lot of things that go into running a successful clinic: great treating and administrative staff, good location, the right marketing tools. Oh, and of course money! Whether or not we like it, money is a critical piece in running a successful clinic. That makes collecting money from patients…
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Photograph of a physiotherapist calling an insurance company to get billing information
September 12, 2018 | Article

The 4-1-1 of Third Party Insurance Plans

When a patient has third-party insurance coverage, it can be overwhelming to know what questions to ask, so many owners opt to take a picture of the patient’s insurance card, submit the claim to the insurance company, and hope for the best. But not so fast! This approach can cause…
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Photograph of Apple computer running InnoCare Softer Clinic practice management software
August 23, 2018 | Article

Understanding Queries in InnoCare Software: 101

When you went to school to become a PT, you probably didn’t imagine so much of your time would be spent managing your clinic, balancing budgets, and trying to keep up with all of the administrative work that goes into owning and operating a clinic! You wanted to treat patients…
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Photograph of MacBook Pro running InnoCare Software's end of day report
August 13, 2018 | Article

Clinic Administration Tips: The Ease of the End of Day Report

One of the hardest parts of running a successful PT, OT, RMT, DC or any other allied healthcare or rehabilitation clinic is keeping on top of all the little administrative tasks. We know that there is so much happening at your clinic every day that things that can fall through…
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Photograph of a rehabilitation clinic receptionist on the phone while helping a patient.
August 3, 2018 | Article

Clinic Telephone Etiquette 101: How to Make a Good First Impression

Despite the rising use of smartphones, a phone call is still the most likely first contact a patient will have with your clinic. A study by Google shows that as many as 70% of your new patients will call to book their initial assessment, rather than booking online or walking into the clinic…
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