If you’re an InnoCare Assist customer, you’ve probably already met or talked to Karen Taylor. As Director of Assist, Karen is responsible for ensuring Boost operations run smoothly and that every member of the InnoCare family gets the best customer service. As a key person in the delivery of Assist services, we thought it would nice to put a face to the name. Without further ado here’s a little more about Karen!
What is your role?
Director, InnoCare Assist
How long have you worked at InnoCare? one year in my current role and eight years of experience in healthcare.
What has surprised you most about your job?
The most surprising thing is how many car accidents occur every day!
Describe working at InnoCare in three words.
Fun, Exciting, Challenging
What is your proudest moment at InnoCare?
So far, it has been the growth of the Boost Network – however, my time at InnoCare is just beginning, and I think there are going to be so many exciting things coming in the future, that this will likely change!
What’s the weirdest job you’ve ever had?
I worked parking patrol at my University. I ticketed cars that did not have valid permits to park on campus. The highlight of my time in this role was ticketing a group of cars next to the soccer field. Apparently, the owners were playing on the field and felt the best method to stop me from ticketing them was to throw a soccer ball directly at me! They definitely got their ticket!
Any favourite line from a movie?
“Clever Girl” Robert Muldoon’s last words in Jurassic Park
What’s one thing you couldn’t live without?
My Sewing Machines (yes. That’s a plural)
What might (someone) be surprised to know about you?
I love accounting. When I was younger, I had wanted to be a forensic accountant and catch criminals just like Al Capone (I also love the movie The Untouchables!). Also, I’m about to lose my last baby tooth! I think the tooth fairy will have to be very generous to me for this one.
If you could switch your job with anyone else at InnoCare, whose job would you want? And why?
A Patient Call Centre Agent. I enjoy talking to people, resolving problems and ensuring they are happy with the resolution. Although I get to do this in my current role, the Patient Call Centre Agents excel at providing great assistance to our clients, and I would love to be a participate in this and be part of such an excellent team.