Image of Charting+ on a tablet

Need Charting? Here's What to Consider - Part 2: User Experience

October 31, 2016 | Article | By: Kerrie-Ann Bernard

First impressions are 94% design-related, and we want to make a great impression on you. This week, part 2 of our Need Charting? Here's What to Consider series focuses on user experience or UX design. UX, like UI, discussed last week, is an integral part of design. It takes into consideration how an app, piece of software, or website is going to be used, by whom, and for what purpose. Great UX design produces products that require very little training, tailored for a particular use, and are intuitive to use. Here's why it matters when searching for the perfect charting solution for your clinic.

Training? What training?

Great UX design starts with many questions, who is going to use this? For what purpose? For how long? And so on. When done correctly, UX design produces a product that requires very little, if any training to use. When it comes to electronic charting, the less training needed to get up and running the better, as it takes up time and resources you may not have. With fantastic UX design, you shouldn't need much is any training. This is because UX is based on 200 years of scientific knowledge, 30 years of industry best practices and specifically applied research!

Tailored to fit

Workflow integration is another essential element of UX design. In fact, studies show that users are 5x more likely to abandon a task if the platform isn't optimized. By starting with all those questions about who is going to use the application, designers can tailor the end product to suit specific needs. Take a look at the charting you’re considering, is it a one size fits all option? Or is it specifically designed to suit your needs as a massage therapy clinic, physical therapy clinic, or chiropractic clinic? Use of tablets is ever increasing, is the electronic charting you're looking at it optimized for use on a tablet? When an app or software is designed just for your area of specialty, and the device you're going to use, you get better workflow integration and a better UX.

Intuitive to use

One of the trickiest things about fantastic UX design is that when it's done well, you're not likely to notice it. Better put, UX is most noticed when it is absent. Bad UX is when you can’t find what you need to find when you can’t easily navigate, or when you feel nothing but frustration when trying to do simple tasks. 85% of UX problems can be solved by testing with 5 users, has the electronic charting application you're looking at been tested? If so, by whom and for how long? Even a little testing goes a long, long way in ensuring you're getting a fantastic end product.

Great UX design, that's been carefully designed, is intuitive, navigation is natural, and everything works just like you expect it to. In fact, good UX can increase productivity! That’s why it’s such an important consideration when committing to a new charting application. The right app or software can literally save you time and money.

UX may not have been a primary consideration for you when you started your search for the perfect electronic charting solution, but it should be on your list now. Without great UX and UI design, you’ll find yourself in a constant battle with your software. 


Not sure what else you should be looking for in an electronic charting solution? Download our helpful wishlist!