Photograph of a rehabilitation clinic receptionist on the phone while helping a patient.
August 3, 2018 | Article

Clinic Telephone Etiquette 101: How to Make a Good First Impression

Despite the rising use of smartphones, a phone call is still the most likely first contact a patient will have with your clinic. A study by Google shows that as many as 70% of your new patients will call to book their initial assessment, rather than booking online or walking into the clinic…
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Illustration of a phone and speech bubbles
December 12, 2016 | Article

The 5 Voicemails Every Clinic Owner Knows

If you Google “awkward voicemail” you’ll get about 449,000 results. We’ve all had them, those cringe-worthy voicemails, the funny voicemails, and the just plain perplexing voicemails. If you’re still using voicemail at your clinic, you or your staff are probably spending up to 50-minutes a week (maybe more!) listening to…
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Illustration of 2 phones with people icons
August 12, 2016 | Article

Voicemail is Holding Your Clinic Back

Technologies are constantly being updated, phased out or completely forgotten altogether--CD-ROMs anyone? It seems that voicemail is next on the list of soon-to-be-obsolete technologies and with good reason; people don’t like it.  Annoying How much do people dislike voicemail exactly? Its use is plummeting across the board, with Vonage reporting that voicemails…
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Person sitting on a bench looking at phone
August 4, 2016 | Article

4 Reasons Why You Shouldn't Rely On Voicemail Anymore

So you’re already offering amazing customer service at your clinic; everyone who comes through those doors is treated like a rock star. What can you do to go above and beyond to show your patients that you care? You can make a good impression even when you’re not there. Best foot…
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