Photograph of a datebook with many appointments crossed out
October 9, 2018 | Article

How to Implement a Cancellation Policy

When running your practice, it can be daunting to decide how to implement a cancellation policy. Cancellation policies can be seen by patients as a money-grab for a missed appointment, leaving them bitter about the charge, or they can refuse to pay, leaving a small balance that you then have…
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Photograph of a physiotherapist holding a debit machine to receive payment from a patient
October 3, 2018 | Article

8 Tips for Discussing Payment with Patients

There are a lot of things that go into running a successful clinic: great treating and administrative staff, good location, the right marketing tools. Oh, and of course money! Whether or not we like it, money is a critical piece in running a successful clinic. That makes collecting money from patients…
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Photograph of Apple computer running InnoCare Softer Clinic practice management software
August 23, 2018 | Article

Understanding Queries in InnoCare Software: 101

When you went to school to become a PT, you probably didn’t imagine so much of your time would be spent managing your clinic, balancing budgets, and trying to keep up with all of the administrative work that goes into owning and operating a clinic! You wanted to treat patients…
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Photograph of MacBook Pro running InnoCare Software's end of day report
August 13, 2018 | Article

Clinic Administration Tips: The Ease of the End of Day Report

One of the hardest parts of running a successful PT, OT, RMT, DC or any other allied healthcare or rehabilitation clinic is keeping on top of all the little administrative tasks. We know that there is so much happening at your clinic every day that things that can fall through…
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Photograph of a physiotherapist using SOAP note software Charting plus on the beach
July 25, 2018 | Article

How to Get Shift Coverage During the Holidays

We are in the heart of holiday season, patients and clinicians alike are in their holiday mode. In the next couple of months, many PT, OT, RMT, and DCs are taking their much-needed time off. While you or your therapists are relaxing on a beach somewhere, or just enjoying time…
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Image of the free clinic business plan downloadable
April 2, 2018 | Article

Are You Opening a Clinic or Other Business? See Our Guides!

Making the decision to leave your regular job to start your own business can be very daunting. Without the right knowledge and business skillset, you could be setting yourself up for failure. Whether you’re looking to open a health clinic, start freelancing, or set up any other kind of business, we…
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Lauren Hamilton and Jason Dea from TELUS Health
March 23, 2018 | Webinar

Is Direct Billing Worth The Effort?

Learn All About Direct Billing From This TELUS Health eClaims Expert Have you ever wondered if you should offer direct insurance billing at your clinic? This webinar is perfect for physiotherapists, chiropractors, massage therapists, and allied healthcare providers wondering “is direct billing worth the effort?” Join Lauren Beckett and Jason Dea…
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Image of 9 clinician myths that hold back your patients' recovery
January 25, 2018 | Article

How Injury Myths Slow Down Patient Recovery

How many times have you heard someone claim, “my back pain could be easily fixed, I just need a friend to crack my back” rather than seeking the services of a chiropractor? A common mistake back patients make is associating the cracking noise in their back, after they compress it…
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