Graph showing growth and decline
October 18, 2017 | Article

Clinic Growth Hack: Create Loyal Customers with the Net Promoter Score

Adopted by two-thirds of Fortune 1000 companies, Net Promoter or Net Promoter Score (NPS) is a customer satisfaction and loyalty metric developed by Satmetrix Systems and Bain & Company in 2003. It measures customer satisfaction, loyalty, and how willing someone is to recommend a business. Why should you care about…
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October 5, 2016 | Article

Surefire Ways to Reduce No-shows at Your Clinic

When a patient missed an appointment, it’s a double loss, for you and them. They miss out on needed care, and you have to scramble to fill your schedule. No-shows can be a frustrating and costly part of patient care, but there are ways to reduce them, here are three…
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Illustration of someone investigating graphs
July 22, 2016 | Article

How Collecting Client Feedback Will Grow Your Clinic

Setting up surveys, entering the ratings in spreadsheets, making follow-up phone calls—it’s a lot of work to collect responses from your clients. Is it worth your clinic’s extra time and resources? Gathering feedback from your clients will showcase how much you value their opinions and the quality of care they receive…
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