photograph of a percentage symbol
October 11, 2018 | Article

How to Track Your Cancellation Rate

A cancellation rate is the percentage of patients that cancel their appointment outside of the set cancellation-time-frame or patients that just plain don’t show up for their appointment. It’s the reason that your full schedule can feel so empty some days. And it’s incredibly important to track so that you…
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Photograph of Apple computer running InnoCare Softer Clinic practice management software
August 23, 2018 | Article

Understanding Queries in InnoCare Software: 101

When you went to school to become a PT, you probably didn’t imagine so much of your time would be spent managing your clinic, balancing budgets, and trying to keep up with all of the administrative work that goes into owning and operating a clinic! You wanted to treat patients…
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Lauren Hamilton and Jason Dea from TELUS Health
March 23, 2018 | Webinar

Is Direct Billing Worth The Effort?

Learn All About Direct Billing From This TELUS Health eClaims Expert Have you ever wondered if you should offer direct insurance billing at your clinic? This webinar is perfect for physiotherapists, chiropractors, massage therapists, and allied healthcare providers wondering “is direct billing worth the effort?” Join Lauren Beckett and Jason Dea…
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image of InnoCare Software on a desktop in a physiotherapy clinic
January 4, 2018 | Article

3 Tips to Improve Your Clinic's AR This Year

What is AR? AR is the short form of accounts receivable. It is all of your clinic’s outstanding invoices or money owed by clients. It specifically relates to money a business (in your case a clinic) is owed because it delivered a product or service. Think of it as a short-term…
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Graph showing growth and decline
October 18, 2017 | Article

Clinic Growth Hack: Create Loyal Customers with the Net Promoter Score

Adopted by two-thirds of Fortune 1000 companies, Net Promoter or Net Promoter Score (NPS) is a customer satisfaction and loyalty metric developed by Satmetrix Systems and Bain & Company in 2003. It measures customer satisfaction, loyalty, and how willing someone is to recommend a business. Why should you care about…
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Free Webinar promotional photo for 6 easy ways to improve your clinic's financial health
August 2, 2017 | Webinar

Webinar: 6 Easy Steps to Improve your Clinic's Financial Health

About This Webinar Join Kelly Smart, Tara Reynolds, an accounts receivable representative and InnoCare subscriber with over 5 years experience, and Jenna Young InnoCare support team lead, as they share 6 easy to implement tips to improve your clinic’s financial health Originally Aired: Friday, August 25, 2017 In this webinar you will learn…
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Illustration of Digital Marketing
June 27, 2016 | Article

How to Start Planning a Small Marketing Campaign

You always want more clients through your clinic doors but the idea of crafting a full marketing campaign, even a small one, can be overwhelming. Where do you even start? Marketing campaigns for don’t need to be daunting or expensive. We’ve pulled together six things you need, to start planning a…
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