photograph of a percentage symbol
October 11, 2018 | Article

How to Track Your Cancellation Rate

A cancellation rate is the percentage of patients that cancel their appointment outside of the set cancellation-time-frame or patients that just plain don’t show up for their appointment. It’s the reason that your full schedule can feel so empty some days. And it’s incredibly important to track so that you…
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Photograph of a datebook with many appointments crossed out
October 9, 2018 | Article

How to Implement a Cancellation Policy

When running your practice, it can be daunting to decide how to implement a cancellation policy. Cancellation policies can be seen by patients as a money-grab for a missed appointment, leaving them bitter about the charge, or they can refuse to pay, leaving a small balance that you then have…
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Photograph of a physiotherapist using SOAP note software Charting plus on the beach
July 25, 2018 | Article

How to Get Shift Coverage During the Holidays

We are in the heart of holiday season, patients and clinicians alike are in their holiday mode. In the next couple of months, many PT, OT, RMT, and DCs are taking their much-needed time off. While you or your therapists are relaxing on a beach somewhere, or just enjoying time…
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Lauren Hamilton and Jason Dea from TELUS Health
March 23, 2018 | Webinar

Is Direct Billing Worth The Effort?

Learn All About Direct Billing From This TELUS Health eClaims Expert Have you ever wondered if you should offer direct insurance billing at your clinic? This webinar is perfect for physiotherapists, chiropractors, massage therapists, and allied healthcare providers wondering “is direct billing worth the effort?” Join Lauren Beckett and Jason Dea…
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