Photograph of a rehabilitation clinic receptionist on the phone while helping a patient.
August 3, 2018 | Article

Clinic Telephone Etiquette 101: How to Make a Good First Impression

Despite the rising use of smartphones, a phone call is still the most likely first contact a patient will have with your clinic. A study by Google shows that as many as 70% of your new patients will call to book their initial assessment, rather than booking online or walking into the clinic…
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Photograph of a physiotherapist using SOAP note software Charting plus on the beach
July 25, 2018 | Article

How to Get Shift Coverage During the Holidays

We are in the heart of holiday season, patients and clinicians alike are in their holiday mode. In the next couple of months, many PT, OT, RMT, and DCs are taking their much-needed time off. While you or your therapists are relaxing on a beach somewhere, or just enjoying time…
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Vector image of man pointing to data on a screen
December 14, 2016 | Article

Maximize your clinic marketing

Every clinician we talk to always wants to know how they can make the most of their marketing efforts. We have a lot of experience helping clinics optimize their operations and marketing is no exception. With that in mind, we’ve pulled together some helpful marketing tips. Word of mouth Word of mouth…
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Illustration of a phone and speech bubbles
December 12, 2016 | Article

The 5 Voicemails Every Clinic Owner Knows

If you Google “awkward voicemail” you’ll get about 449,000 results. We’ve all had them, those cringe-worthy voicemails, the funny voicemails, and the just plain perplexing voicemails. If you’re still using voicemail at your clinic, you or your staff are probably spending up to 50-minutes a week (maybe more!) listening to…
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Illustration of 2 phones with people icons
August 12, 2016 | Article

Voicemail is Holding Your Clinic Back

Technologies are constantly being updated, phased out or completely forgotten altogether--CD-ROMs anyone? It seems that voicemail is next on the list of soon-to-be-obsolete technologies and with good reason; people don’t like it.  Annoying How much do people dislike voicemail exactly? Its use is plummeting across the board, with Vonage reporting that voicemails…
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Person sitting on a bench looking at phone
August 4, 2016 | Article

4 Reasons Why You Shouldn't Rely On Voicemail Anymore

So you’re already offering amazing customer service at your clinic; everyone who comes through those doors is treated like a rock star. What can you do to go above and beyond to show your patients that you care? You can make a good impression even when you’re not there. Best foot…
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