Have a Question About Assist?

Find answers to commonly asked questions about Assist below. Don’t see your question? Reach out to our Customer Engagement Team with any question big or small.

Who is responsible for billing my patients?

We handle the billing for motor vehicle accident patients including any extended health benefits coverage they may have, as well as any workers compensation claims. Your team will be responsible for billing patients that use extended health benefits; this is made easy and effortless with InnoCare Software’s direct insurance billing integrations!

Learn more about InnoCare Software >

What administrative support does InnoCare provide me as a business owner?

As an Assist customer, we provide you with employee payroll services, extended health benefits administration, IT support for the supplied phone system, and InnoCare Software training for all new hires.

How many InnoCare Software and Charting+ licenses do I get with Assist?

Unlimited, you get an unlimited number of InnoCare Software and Charting+ licenses for providers practicing out of your location.

How does Connect Call Answering work with my current front desk staff? When will the call centre answer my calls?

With Assist, you are given unique call routing for your phone number. New patient calls are sent to the Connect call centre where our agents are trained to help new patients and book them into your schedule. Existing patient calls are forwarded through to your clinic where patients can speak to your front desk team.

A happy team

Still Have a Question About Assist?

Please feel free to reach out to our Customer Engagement Team with any question big or small.
Hours: Monday to Friday from 9 am to 6 pm EST

Call: 1 (855) 844-4482

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