Find answers to commonly asked questions about Assist below. Don’t see your question? Reach out to our Customer Engagement Team with any question big or small.
We handle the billing for motor vehicle accident patients including any extended health benefits coverage they may have, as well as any workers compensation claims. Your team will be responsible for billing patients that use extended health benefits; this is made easy and effortless with InnoCare Software’s direct insurance billing integrations!
As an Assist customer, we provide you with employee payroll services, extended health benefits administration, IT support for the supplied phone system, and InnoCare Software training for all new hires.
Unlimited, you get an unlimited number of InnoCare Software and Charting+ licenses for providers practicing out of your location.
With Assist, you are given unique call routing for your phone number. New patient calls are sent to the Connect call centre where our agents are trained to help new patients and book them into your schedule. Existing patient calls are forwarded through to your clinic where patients can speak to your front desk team.
Please feel free to reach out to our Customer Engagement Team with any question big or small.
Hours: Monday to Friday from 9am - 5pm EST