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Connect Call Answering

Connect is a call answering service specially designed for healthcare providers. Just forward your calls and our specially trained call centre agents answer as your clinic, take messages and provide detailed information about your clinic.

What's Included with Connect?

Seven day a week coverage
Unlimited calls
Direct booking/appointment scheduling
Custom greetings
Daily reporting

Why Connect?

Think of Connect as your clinic’s virtual medical receptionist. Turn it on anytime to cover early mornings, evenings, weekend and holidays, without the need for extra staff. Better yet, there’s no cap on the number of calls you can receive. Connect can also cover:


Breaks	Vacations	Sick Days

Is Connect Right for my Clinic?

Who Can Use Connect?

Connect is best suited for medical and healthcare clinics. Our live call centre agents are specially trained to take patient calls for:

Physiotherapy clinics
Chiropractic clinics
Acupuncture clinics
Registered massage therapy clinics
Multidisciplinary clinics
Naturopathic clinics
Occupational therapy clinics
Dental clinics
Doctors offices
Veterinary clinics
Audiology clinic
Optometry offices

Don’t see your clinic type listed? Contact us. We’re happy to make Connect work for you.

Best for:

Sole practitioners that do not have front desk staff and require complete phone coverage
Clinics that cannot keep up with their current call volume
Clinics that need added support for their current front desk staff

What times can Connect Cover?

We get up early and go to bed late. That means, on average, an extra 44-hours per week of telephone coverage for your clinic.

Day	Hours of Operation
Monday - Thursday	6:00 am - 10:00 pm EST
Friday	6:00 am - 9:00 pm EST
Saturday	10:00 am - 5:00 pm EST
Sunday	11:00 am - 5:00 pm EST

Plans That Include Connect

Love Connect and want it for your clinic? Whether you are a sole practitioner or own multiple clinics, we have plans to suit every need.

MacBook Pro displaying the InnoCare Connect online portal sits on a glass desk in a clean white clinic office.

Support

Starting at $225/month

Includes: InnoCare Software, Connect Call Answering, Booking, Boost Preferred Provider Network, and Digital Marketing

Get Support details

Essentials

Starting at $350/month

Includes: Charting+, InnoCare Software, Software Support, Software Training & Setup, Engage Email Marketing, Connect Call Answering, Booking, Boost Preferred Provider Network, and Digital Marketing

Get Essentials details