Connect Call Answering

Connect is a call answering service specially designed for healthcare providers. Just forward your calls and our specially trained call centre agents answer as your clinic, take messages and provide detailed information about your clinic.

What's Included with Connect?

  • Seven day a week coverage
  • Unlimited calls
  • Direct booking/appointment scheduling
  • Custom greetings
  • Daily reporting

Why Connect?

Think of Connect as your clinic’s virtual medical receptionist. Turn it on anytime to cover early mornings, evenings, weekend and holidays, without the need for extra staff. Better yet, there’s no cap on the number of calls you can receive. Connect can also cover:

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Sick Days

Is Connect Right for my Clinic?

Who Can Use Connect?

Connect is best suited for medical and healthcare clinics. Our live call center agents are specially trained to take patient calls for:

  • Physiotherapy clinics
  • Chiropractic clinics
  • Acupuncture clinics
  • Registered massage therapy clinics
  • Multidisciplinary clinics
  • Naturopathic clinics
  • Occupational therapy clinics
  • Dental clinics
  • Doctors offices
  • Veterinary clinics
  • Audiology clinic
  • Optometry offices

Don’t see your clinic type listed? Contact us. We’re happy to make Connect work for you.

Best for:
  • Sole practitioners that do not have front desk staff and require complete phone coverage
  • Clinics that cannot keep up with their current call volume
  • Clinics that need added support for their current front desk staff

What times can Connect Cover?

We get up early and go to bed late. That means, on average, an extra 44-hours per week of telephone coverage for your clinic.

Day Hours of Operation
Monday - Thursday 6:00 am - 10:00 pm EST
Friday 6:00 am - 9:00 pm EST
Saturday 10:00 am - 5:00 pm EST
Sunday 11:00 am - 5:00 pm EST
Photo of InnoCare Clinic Consultants Jeff Smith, Dujon Williams, John Parker, Karen Adamo, and Mehdi Salari

Have a Question About Connect?

Please feel free to reach out to our Customer Engagement Team with any question big or small.
Hours: Monday to Friday from 9am - 5pm EST

Call: 1-855-844-4482