Spend less time on paperwork and more time on the work you love

InnoCare Software brings all clinic management tasks together in one place.

  • Billing: Full billing integration with HCAI, WSIB, OHIP, TELUS Health eClaims and Teleplan. No more waiting. Get A/R under control.
  • Reporting: Stay on top of daily paperwork with our End of Day Report, or build custom reports to monitor key performance indicators. You can even access and update patient files right from your reports.
  • Charting: Create custom charting templates for each of your clinicians. Convert your favourite paper chart into a digital template. It’s easy and there’s no extra change.
  • Scheduling: An appointment book so powerful it can run your whole clinic. Monitor clinician capacity, see appointments for the day, week, or month. Allow patients to book themselves with online booking.
  • Managing: Maximize efficiency and staff productivity. Our built-in management tools make it easy to follow up on tasks.


These InnoCare Software features make running your clinic easy, fast, and secure

  • Direct Billing: Simplify your billing with full HCAI, WSIB, OHIP, Teleplan in BC, and TELUS Health eClaims integrations that show your claim status in real time.
  • Multiple Location Management: Run multiple clinics from one location. Log into InnoCare Software anywhere, it’s easy to manage multiple locations, multiple resources, and all staff.
  • Online Booking: Fill your schedule faster, let patients book and manage their own appointments online or from their phone with our Pencil That app.
  • White Labeling: Build your clinic’s brand, add your logo to receipts, intake forms, patient emails and more.
  • Email and SMS Reminders & Confirmations: Keep patients coming back and reduce no-shows. Automatically send custom email and SMS appointment reminders with real-time appointment confirmations.
  • Unlimited Cloud Storage: Never worry about daily backups, storage or data security again. Unlimited cloud storage on our Canadian servers is included.
  • Insurance Tracking Claims: Reduce rejected claims and track the progress of your claims without logging into a separate portal. Real-time communication makes it easy to track all your claims in one place.
  • Custom Templates: Turn your favourite intake form, SOAP note, or other paper documents into digital templates. We’ll create the custom templates of your dreams at no extra charge.

Ready to spend more time doing the work you love? Call us at 1-877-454-9870 ext.2 to speak to an InnoCare Support representative and get started today.

InnoCare's Charting Plus EMR software showing a generate pdf form option

FAQs About InnoCare Software

Who can use InnoCare Software? InnoCare Software is geared towards health, wellness, and rehabilitation professionals across all provinces. This includes but is not limited to: Physiotherapists/Physical Therapists, Occupational Therapists, Massage Therapists, Naturopaths, Chiropractors, Osteopaths, Kinesiologists, Dieticians, and Kinesiologists. However, other health disciplines like physicians and nurse practitioners may find it useful depending on their area of practice. How do I get InnoCare Software? Contact our Customer Engagement Team about starting your InnoCare Software subscription. You can also start a 30-day trial of InnoCare Software by filling out the form on the right. How do I download InnoCare Software? Getting InnoCare Software is easy. We'll get you started in three simple steps! How do I switch from another software to InnoCare Software? Do you offer data migration? Our software support team would be happy to help you switch from your existing software to InnoCare Software. We do offer data migration services, contact our Customer Engagement Team for more information. How does InnoCare store my patient information? All patient information securely stored in our database located in Canada. How does InnoCare keep my data secure?? We go to great lengths to ensure your information is safe and secure, complying with all federal and provincial requirements. At the individual clinic level, InnoCare Software is designed so access to your clinic data is limited by logins that only administrator(s) at your location can create. Is my data backed up? Yes, we backup our full server and database weekly while also doing an incremental backup (full server, and database changes) nightly. Where are your servers located? Our servers are based in Canada. Do I need an internet connection to use InnoCare Software? Yes, InnoCare Software is a cloud-based platform meaning you must have an internet connection to use it. However, your data is always available to access even if you're having network issues. If your mobile phone supports "Mobile Tethering" you can share your mobile data with your computer so you can access your records until your network issues are resolved. You can also access your InnoCare Software account from any location. Is InnoCare Software PIPEDA Compliant? Yes, InnoCare Software meets requirements set out in PIPEDA. What is PIPEDA? PIPEDA stands for Personal Information Protection and Electronic Documents Act. It is Canadian federal privacy legislation for private-sector organizations. It lays out the rules and regulations for how businesses must handle personal information in the course of their business activity. What forms are included in InnoCare Software? You can create and submit OCF-18 and OCF-23 forms directly to HCAI from InnoCare Software. Can I make custom charting templates in Innocare Software? Yes, our team is happy to digitize your favourite paper chart or charting template. What if a form I use isn’t in InnoCare Software? Let us know; we may be able to build your form for you. What integrations does InnoCare Software have? Right now, InnoCare Software has full integration with HCAI, WSIB, OHIP, TELUS E-Claims, and Teleplan. These integrations include real-time updates so you can see when a claim is approved immediately! What reports are included with InnoCare Software? InnoCare software comes complete with reports about clients, appointments, financials, patient referrals and more. But, the End of Day report is by far the most popular report included in InnoCare software. It's where you can see which files have incomplete mandatory fields, clients with no future appointments, attendance summary, payment summary, financial summary. Can I create custom reports in InnoCare Software? Yes, you can. Our Support Team would be happy to show you how to build and save custom reports. How do I make sure my clinicians/practitioners aren’t overbooked? You can set up each clinician's/practitioner’s capacity; a small icon shows your front desk staff how close to capacity a clinician is and ensures you never overbook them. Better yet, you can run reports to see which clinicians consistently meet their full capacity. How much storage comes with InnoCare Software? You get unlimited storage with your InnoCare Software subscription. Can I set up reminders in InnoCare Software? Yes, you can create custom workflows for tasks you regularly do. These workflows have reminders built into them. You can also assign and follow up on tasks in InnoCare Software. Does InnoCare Software work on both Mac and PCs? Yes, InnoCare Software is compatible with both Mac and PC based computers. How long are your contracts? InnoCare Software is billed on a month-to-month basis. What if I want to leave InnoCare Software? We don’t think you’ll want to leave, but in case you do, just contact our Software Support Team at with "Cancel Account" as the subject line. We do require 30-days notice of your cancellation. But we can help you through the steps of keeping your account open for reference (read-only access) or closing your account entirely.

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If you have any further questions about InnoCare Software, or if you're ready to join today, then give us a call at
1-877-454-9870 ext.2 to speak to an InnoCare Support representative.