Find answers to commonly asked questions about InnoCare Software below. Don’t see your question? Reach out to our Customer Engagement Team with any question big or small.
All patient information securely stored in our database located in Canada.
We go to great lengths to ensure your information is safe and secure, complying with all federal and provincial requirements. At the individual clinic level, InnoCare Software is designed so access to your clinic data is limited by logins that only administrator(s) at your location can create.
Yes, we backup our full server and database weekly while also doing an incremental backup (full server, and database changes) nightly.
Yes, InnoCare Software is a cloud-based platform meaning you must have an internet connection to use it. However, your data is always available to access even if you're having network issues. If your mobile phone supports "Mobile Tethering" you can share your mobile data with your computer so you can access your records until your network issues are resolved. You can also access your InnoCare Software account from any location.
Yes, you can try InnoCare Software free for 30-days. You can sign up for your free trial by clicking here.
All of our plans are billed on a month-to-month basis. Learn more about our plans here.
We don’t think you’ll want to leave, but in case you do, just contact our Software Support Team at firstname.lastname@example.org with "Cancel Account" as the subject line. We do require 30-days notice of your cancellation. But we can help you through the steps of keeping your account open for reference (read-only access) or closing your account entirely.
Our servers are based in Canada.
Our software support team would be happy to help you switch from your existing software to InnoCare Software. We do offer data migration services, contact our Customer Engagement Team for more information.
Contact our Customer Engagement Team about starting your InnoCare Software subscription. You can also start a 30-day trial of InnoCare Software here.
Yes, InnoCare Software meets requirements set out in PIPEDA.
InnoCare Software is geared towards health, wellness, and rehabilitation professionals across all provinces. This includes but is not limited to: Physiotherapists/Physical Therapists, Occupational Therapists, Massage Therapists, Naturopaths, Chiropractors, Osteopaths, Kinesiologists, Dieticians, and Kinesiologists. However, other health disciplines like physicians and nurse practitioners may find it useful depending on their area of practice.
Yes, InnoCare Software is compatible with both Mac and PC based computers.
InnoCare Software is compatible with both Windows (7, 8, 10) and MacOS (X v10.10, v10.11) computers. For a detailed overview of minimum system requirements go here.
You can create and submit OCF-18 and OCF-23 forms directly to HCAI from InnoCare Software.
Yes, our team is happy to digitize your favourite paper chart or charting template.
Let us know; we may be able to build your form for you.
Right now, InnoCare Software has full integration with HCAI, WSIB, OHIP, TELUS E-Claims, and Teleplan. These integrations include real-time updates so you can see when a claim is approved immediately!
InnoCare software comes complete with reports about clients, appointments, financials, patient referrals and more. But, the End of Day report is by far the most popular report included in InnoCare software. It's where you can see which files have incomplete mandatory fields, clients with no future appointments, attendance summary, payment summary, financial summary.
Learn more about reporting in this short video, here.
Yes, you can. Our Customer Engagement Team would be happy to show you how to build and save custom reports.
You can set up each clinician's/practitioner’s capacity; a small icon shows your front desk staff how close to capacity a clinician is and ensures you never overbook them. Better yet, you can run reports to see which clinicians consistently meet their full capacity.
You get unlimited cloud storage with your InnoCare Software subscription.
Yes, you can create custom workflows for tasks you regularly do (like fitting orthotics). These workflows have reminders built into them. You can also assign and follow up on tasks in InnoCare Software.
Please feel free to reach out to our Customer Engagement Team with any question big or small.
Hours: Monday to Friday from 9am - 5pm EST