Have a Question About InnoCare Software?

Find answers to commonly asked questions about InnoCare Software below. Don’t see your question? Reach out to our Customer Engagement Team with any question big or small.

How does InnoCare store my patient information?

All patient information securely stored in our database located in Canada.

How does InnoCare keep my data secure?

We go to great lengths to ensure your information is safe and secure, complying with all federal and provincial requirements. At the individual clinic level, InnoCare Software is designed so access to your clinic data is limited by logins that only administrator(s) at your location can create.

Is my data backed up?

Yes, we backup our full server and database weekly while also doing an incremental backup (full server, and database changes) nightly.

Do I need an Internet connection to use InnoCare Software?

Yes, InnoCare Software is a cloud-based platform meaning you must have an internet connection to use it. However, your data is always available to access even if you're having network issues. If your mobile phone supports "Mobile Tethering" you can share your mobile data with your computer so you can access your records until your network issues are resolved. You can also access your InnoCare Software account from any location.

Do you offer a free trial?

Yes, you can try InnoCare Software free for 30-days. You can sign up for your free trial by clicking here.

How long are your contracts?

All of our plans are billed on a month-to-month basis. Learn more about our plans here.

What if I want to leave InnoCare Software?

We don’t think you’ll want to leave, but in case you do, just contact our Software Support Team at support@innocare.ca with "Cancel Account" as the subject line. We do require 30-days notice of your cancellation. But we can help you through the steps of keeping your account open for reference (read-only access) or closing your account entirely.

Where are your servers located?

Our servers are based in Canada.

How do I switch from another software to InnoCare Software? Do you offer data migration?

Our software support team would be happy to help you switch from your existing software to InnoCare Software. We do offer data migration services, contact our Customer Engagement Team for more information.

How do I get InnoCare Software?

Contact our Customer Engagement Team about starting your InnoCare Software subscription. You can also start a 30-day trial of InnoCare Software here.

Is InnoCare Software PIPEDA compliant?

Yes, InnoCare Software meets requirements set out in PIPEDA.

Who can use InnoCare Software?

InnoCare Software is geared towards health, wellness, and rehabilitation professionals across all provinces. This includes but is not limited to: Physiotherapists/Physical Therapists, Occupational Therapists, Massage Therapists, Naturopaths, Chiropractors, Osteopaths, Kinesiologists, Dieticians, and Kinesiologists. However, other health disciplines like physicians and nurse practitioners may find it useful depending on their area of practice.

Does InnoCare Software work on both Mac and PCs?

Yes, InnoCare Software is compatible with both Mac and PC based computers.

What devices does InnoCare Software work on?

InnoCare Software is compatible with both Windows (7, 8, 10) and MacOS (X v10.10, v10.11) computers. For a detailed overview of minimum system requirements go here.

What forms are included in InnoCare Software?

You can create and submit OCF-18 and OCF-23 forms directly to HCAI from InnoCare Software.

Can I make custom charting templates in InnoCare Software?

Yes, our team is happy to digitize your favourite paper chart or charting template.

What if a form I use isn’t in InnoCare Software?

Let us know; we may be able to build your form for you.

What integrations does InnoCare Software have?

Right now, InnoCare Software has full integration with HCAI, WSIB, OHIP, TELUS E-Claims, and Teleplan. These integrations include real-time updates so you can see when a claim is approved immediately!

What reports are included with InnoCare Software?

InnoCare software comes complete with reports about clients, appointments, financials, patient referrals and more. But, the End of Day report is by far the most popular report included in InnoCare software. It's where you can see which files have incomplete mandatory fields, clients with no future appointments, attendance summary, payment summary, financial summary.

Learn more about reporting in this short video, here.

Can I create custom reports in InnoCare Software?

Yes, you can. Our Customer Engagement Team would be happy to show you how to build and save custom reports.

How do I make sure my clinicians/practitioners aren’t overbooked?

You can set up each clinician's/practitioner’s capacity; a small icon shows your front desk staff how close to capacity a clinician is and ensures you never overbook them. Better yet, you can run reports to see which clinicians consistently meet their full capacity.

How much storage comes with InnoCare Software?

You get unlimited cloud storage with your InnoCare Software subscription.

Can I setup reminders in InnoCare Software?

Yes, you can create custom workflows for tasks you regularly do (like fitting orthotics). These workflows have reminders built into them. You can also assign and follow up on tasks in InnoCare Software.

Photo of InnoCare Clinic Consultants Jeff Smith, Dujon Williams, John Parker, Karen Adamo, and Mehdi Salari

Still Have a Question About InnoCare Software?

Please feel free to reach out to our Customer Engagement Team with any question big or small.
Hours: Monday to Friday from 9am - 5pm EST

Call: 1-855-844-4482

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